Required Experience

•Major in computer science or related preferred

•At least one year of IT service experience

Primary Responsibilities

•Assists in the deployment, monitoring and maintenance of desktop and laptop computers

•Ensures prompt escalation of help desk tickets

•Provides weekly report of open tickets and statuses

•Assists in the deployment, monitoring and maintenance of desktops and laptops

•s and maintains our technology asset management system

•Proactively provides information and regular communication to the users on the progress of outstanding tickets

•Provides end user feedback, suggestions and enhancement requests to the IT Manager

•Reviews, addresses, and completes trouble tickets in a timely manner

•Addresses trouble tickets with high accuracy and documentation

•Provides tier 1 support

•Ensures all company IT assets are kept in working and presentable conditions

•Sets-up new users in a timely fashion

•Properly closes out and disables exiting employee’s accounts

•Conducts monthly audits of user accounts

Required Behaviors

•Models firm’s Core Values. We are CONFIDENT, CREATIVE, PASSIONATE, and TRUSTED. We generate RESULTS.

Qualifications

•Microsoft Office proficiency in Word, Excel, PowerPoint, and Outlook

•General computer knowledge

•Ability to troubleshoot

•Attention to detail

•Ability to multi-task

•Ability to communicate technical information to non-technical people (verbally and written)

•Organizational skills

•Ability to be a team player

•Ability to meet deadlines

•Ability to take direction from multiple people

•Conversational level of English